Follow me:  Twitter   Linkedin   Facebook

My Resume

 View PDF Resume
Degrees:
M.S. Information & Computer Science
B.S. Psychology

Years of experience in field: 10
Objective
An interactive design or product development position where I can contribute my experience in business consulting and the user-centered design process, as well as my expertise in human cognitive and behavioral research.
Summary of Capabilities
Ten years experience with: usability engineering, ethnographic field research, and consulting, including usability evaluation, testing, and interactive interface design.
 
Education
 FIELDING GRADUATE UNIVERSITY Santa Barbara, CA 2010 - Present
Degree: Doctor of Philosophy (Ph.D.)
Program: Media Psychology
GPA: N/A

Note: Fielding utilizes a distributed learning model allowing students to continue working full-time. Therefore, I will still be living and working in Boston throughout this program.
  • Researching the impacts of various types of media on individuals, groups, and cultures.
  • Studying how to most effectively use media to inform, influence, educate, and mobilize people to help generate positive social change.
  UNIVERSITY OF CALIFORNIA, IRVINE Irvine, CA 2001 - 2005
Degree: Masters of Science (M.S.)
Program: School of Information & Computer Science
GPA: 3.93/4.00
  • Part of the Interactive and Collaborative Technology group, concentrating on HCI topics such as computer-mediated communication, the sociology of information, organizational impacts of technology, mobile computing, and effective ethnography techniques.
  • Took additional courses in business consulting and internet marketing.
  UNIVERSITY OF WASHINGTON Seattle, WA 1995 - 1998
Degree: Bachelors of Science (B.S.)
Major: Psychology
GPA: 3.81/4.00
Honors: Dean's List, multiple honors societies and scholarships
  • Focus on cognitive science, human memory processes, and cooperative tasks.
  • Participated in extensive research involving memory and human information processing, assisting with experimental design, subject recruitment, trial facilitation, and statistical analysis.
 
Professional Experience
 NAVINET Boston, MA 2011 - Present
User Experience Manager
  • Overseeing NaviNet's user experience department and in charge of building a usability program that extends across the entire company.
  • Strategically designing and implementing a UCD process, integrating user research and validation activities into all product development projects, including customized delivery solutions. This includes coming up with specialized tools, deliverables, metrics, and usability training programs.
  • Tactically providing expertise and recommendations, based on continuous user data, in the form of personas, wireframes, interactive prototypes, and various research summary reports.
  IBM INTERACTIVE Boston, MA 2006 - 2011
Senior Usability Consultant
  • Worked as a senior consultant inside IBM Interactive, an agency which provides customer experience optimization services to various Fortune 500 and public sector clients across multiple industries.
  • Graduated from IBM’s 12-month-long Leadership Excellence Program.
  IBM STORAGE SYSTEMS Tucson, AZ 2003 - 2006
Usability Engineer
  • Facilitated customer studies and authored GUI specs for mid-range and enterprise-level storage device management interfaces, while also successfully filing several patents.
  • Participated in multi-site strategy sessions and workgroups to develop a unified style guide and set of widgets for all IBM storage interfaces.
  • Acted as the storage systems representative on the ID/UX Council to improve and standardize the iterative GUI design process across all of IBM.
  • Developed a web application that combines contextual collaboration and tracking tools with interactive prototypes and detailed specifications to produce a unified, richly interactive environment for managing usability deliverables.
  EXPERIENCE DYNAMICS Portland, OR 2002 - 2005
Usability Engineering Consultant
  • Provided usability consulting services such as training workshops, full-scale usability testing, and field studies to a diverse set of clients, including Microsoft, Intel, Key Bank, Oregon Health & Sciences University, Whitepages.com, and Rentvillas.com.
  • Conducted a web navigation usability study of 100 websites to identify and determine best practices in navigation usability.
  • Co-wrote a paper on the temporal aspects of tasks and authored product reviews for Newsfactor.com.
  • Still continue to collaborate on various workshops, papers, & research projects.
  QUALCOMM San Diego, CA 2001 - 2003
User Experience Co-Op
  • Played a key role in a large-scale project to design and implement a web-based document management system for the company’s vast number of patent files.
  • Produced a business solution for organizing and standardizing all the department's electronic documents, while also helping to design the UI and author the user manual for the new system.
  • Developed a web application for initiation and registration of new patent applications.
 
Technical Skills
  • HTML, CSS, Javascript, PHP, MySQL
  • Photoshop, Fireworks, Dreamweaver, Visio, Omnigraffle, Rational, iRise, Axure
  • Usability Testing & Heuristic Evaluation training (Experience Dynamics, 2002)
  • Project Management Certification (Integrated Project Systems, 2001)
 
Affiliations
  • ACM Special Interest Group on Computer-Human Interaction (Member: 2003 - Present)
  • Boston Special Interest Group on Computer-Human Interaction (Member: 2009 - Present)
  • Usability Professionals' Association - Boston Chapter (Member: 2003 - Present)
  • Portland User Interface Special Interest Group (Member: 2003 - Present)
 
References/Recommendations